These “Terms” apply to all services provided by Industrial Ideas Pty Ltd (“we”, “us”, “our”) to the client (“you”, “your”), and govern all proposals, marketing briefs, projects, and service engagements.
1 – A written proposal or service agreement will clearly define the scope of services, including deliverables, timelines, and any project-specific requirements. Any changes to the scope after commencement may be subject to additional charges and timeframes and must be agreed to in writing.
2 – All fees are outlined in the service agreement or proposal. Invoices are issued in accordance with the agreed schedule and are payable within 14 days of issue unless otherwise stated.
3 – Overdue invoices may incur: Suspension of ongoing services; Withholding of deliverables or intellectual property; and/or Recovery costs where applicable.
4 – Where applicable, a deposit or progress payment(s) may be required before commencement or during key project stages. Deposits are non-refundable unless otherwise agreed in writing.
5 – We are committed to delivering marketing services with professionalism, skill, and integrity. The following refund policy applies to ensure transparency and protect the interests of our clients and consultants: Industrial Ideas does not provide refunds for change of mind, shift in business priorities, or unused services. Once a proposal has been accepted and work has commenced, the client is considered to have committed to the agreed scope and associated fees. This includes project-based engagements, retainers, and strategy consultations. Unused hours or services within a monthly retainer are non-refundable and do not roll over into future periods. It is the client’s responsibility to engage with and utilise the services within the agreed timeframe.
6 – All work completed up to the point of any cancellation or dispute remains billable and payable in full. Clients who terminate a project early are still liable for payment for work delivered, work in progress, and any costs incurred on their behalf. Intellectual property developed by Industrial Ideas—including strategy documents, creative assets, written content, and marketing materials—remains the property of Industrial Ideas until full payment is received.
7 – We reserve the right to withhold delivery of all work and/or disable access to shared deliverables until outstanding invoices are settled.
Industrial Ideas is not liable to offer refunds, discounts, or rework in circumstances where: Delays or dissatisfaction arise from the client’s failure to provide timely input, content, or approvals; Deliverables are impacted by inaccurate, incomplete, or late information supplied by the client; Expectations of outcomes are based on assumptions outside the control of the agency (e.g., media performance, third-party algorithm changes, or sales results).
8 – In line with Australian Consumer Law (ACL), clients are entitled to a refund or re-performance of services only where there is a major failure in service delivery. A major failure may include: Services not delivered with due care and skill; Services not fit for the agreed purpose or outcome; Misrepresentation of service scope or deliverables. Where such a failure is identified and verified, Industrial Ideas will provide an appropriate remedy—either by correcting the issue, re-performing the service, or offering a proportionate refund or credit.
9 – Refunds will not be granted where a client fails to meet their own obligations, misuses the service, or where the dissatisfaction is not attributable to a service failure.
If a dispute arises, we encourage clients to raise concerns in writing within 7 days of the issue arising. Industrial Ideas will engage in good faith to resolve the matter through communication, and if necessary, mediation. Refunds will only be considered where a formal review determines a failure under ACL obligations has occurred.
10 – All intellectual property developed during the engagement—including strategies, creative content, copywriting, marketing assets, designs, and data—remains the property of Industrial Ideas until full payment is received.
11 – Upon final payment, the client is granted a non-exclusive, non-transferable licence to use the final deliverables for their intended purpose, unless otherwise agreed. We reserve the right to showcase non-confidential work for promotional purposes.
12 – Client Responsibilities – You agree to: Provide all materials, approvals, and feedback in a timely and accurate manner; Appoint a designated contact person to streamline communication; Respect agreed timelines and service processes; Promptly notify us of any issues that may affect the scope or deliverables. Failure to meet these obligations may affect project outcomes and timelines, for which Industrial Ideas is not liable.
13 – You may terminate the engagement at any time with written notice. You will be invoiced for all work completed up to the date of termination, including any approved costs incurred.
We reserve the right to terminate services if: Payment terms are not met; You breach these Terms or act in a manner that disrupts the working relationship; External circumstances prevent service delivery. In all cases, fees for services rendered remain payable.
14 – To the maximum extent permitted by law, our liability is limited to the total amount paid by you under the relevant project agreement. We are not liable for indirect, incidental, or consequential loss or damage, including loss of business, revenue, or reputation.
15 – Both parties agree to maintain the confidentiality of all proprietary or sensitive information shared during the engagement. This clause survives termination of the contract.
If a dispute arises, both parties agree to make a good faith effort to resolve the issue through discussion. If unresolved, mediation will be sought before legal proceedings commence.
16 – These Terms are governed by the laws of the State of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria.